Contact

There is one address for everything, and a person reads it. You do not need to find the right department.

1. How to reach us

We do not operate a telephone line. Email gets you a written record of the exchange, which is more useful to both of us for account and billing matters.

2. What we can help with

• Anything to do with your account - sign-in problems, verification emails that have not arrived, password resets, changing your email address.
• Subscriptions - upgrades, downgrades, cancellations, renewal dates, invoices.
• Refunds. Our 30-day guarantee is described in the Refund Policy. Ask and we will action it.
• Bugs, broken pages, missing fixtures, incorrect scores or anything that looks wrong on the site.
• Questions about how the model works, what a figure on a page means, or how a plan limit applies to you.
• Data and privacy requests - see below.
• Accessibility problems. If something on the site is difficult to use, we want to know.

3. Billing and subscriptions

Paddle.com Market Ltd is our merchant of record, so a charge may appear on your statement under Paddle's name rather than ours.

You can look up any order, download an invoice, update your payment method or request a refund directly at paddle.net using the email address you paid with. Or email us and we will sort it out for you - you do not need to deal with Paddle yourself.

4. Privacy and data requests

Requests to access, correct, export or delete your personal data go to the same address. Write "data request" in the subject line if you would like it flagged.

You can delete your account yourself at any time from your profile settings, without contacting us. What that removes, and the one narrow exception, is set out in the Privacy Policy.

5. Response times

We aim to reply within two business days. Refund requests are usually actioned within one.

This is a small operation, not a call centre, so replies may be slower at weekends and during holidays. If you have not heard back within five business days, send the message again - it is far more likely that something went wrong with delivery than that we ignored you. Checking your spam folder is worth a moment too, since our replies occasionally land there.

6. What we cannot help with

We are happy to explain what any number on the site means. We cannot go further than that, and we will not:

• tell you what to do with a prediction, or recommend a particular course of action;
• provide personalised betting, financial or investment advice - we are not qualified to, and it is not what this service is;
• send predictions or selections by email on request;
• help with anything relating to a third-party bookmaker, betting account or wager. We have no relationship with any of them and no visibility of your activity there.

Our Responsible Use page explains this boundary and why we hold it.